Shipping & Returns

Haus of Aurah ships handcrafted lighting and decorative objects worldwide from our atelier in Costa Mesa, California. Each piece is made to order in natural stone and carefully packed to arrive safely.

• Production lead time: 45–60 days, depending on the piece and current studio queue.
• Air shipping: 7 business days once the piece leaves our studio.
• Delivery estimate: Total estimated delivery is 52–67 business days from order confirmation.
• Tracking: You will receive tracking information as soon as your order is dispatched.
• Duties & taxes: International orders may be subject to import duties, customs fees, and local taxes charged by the destination country. These are the responsibility of the recipient.

At Haus of Aurah, many of our pieces are made-to-order, custom, special-order, individually sourced, or handcrafted by artisans. Because of the unique nature of our collection, all sales are final unless otherwise stated in writing at the time of purchase.

• Eligible items: Stock lighting and decorative objects in original, undamaged condition with all packaging and documentation.
• Non-eligible items: Custom commissions, made-to-order pieces, items marked as final sale, and pieces that have been installed, altered, or damaged after delivery.
• Return process: Contact us at hausofaurah@hausofaurah.com within 61 business days of delivery to request a return authorization.
• Return shipping: The customer is responsible for return shipping costs and for ensuring the piece is packed securely. We recommend using insured freight given the delicate nature of natural stone lighting.
• Refunds: Once the returned item is received and inspected, refunds are processed to the original payment method within 7–10 business days.
• Returns & Exchanges: We do not accept returns or exchanges on made-to-order, custom, special-order, commissioned, or individually sourced pieces.
• Cancellations: Once an order has been submitted to the manufacturer or artisan, or production has begun, the order cannot be canceled, changed, or refunded.
• Natural Materials & Handcrafted Pieces: Natural stone, crystals, minerals, handmade finishes, and artisan-made pieces will naturally vary in color, veining, texture, shape, size, and finish. These variations are inherent characteristics of the materials and craftsmanship and are not considered defects.